E-commerce
E-commerce in any domain: the online store and the shop on the same stock
An online store live-synced with the register: same products, prices and stock.
Who it is for
For businesses selling online in any domain, with or without physical shops: fashion, food, cosmetics, home, electronics, specialty products. When the online store and the shop run on different systems, the website shows products that are gone, prices differ and stock is corrected by hand. SiteQuilt keeps the online store, the register and the stock on the same data and adds checklists for order preparation, a multilingual chat assistant for customers and reports per channel.
E-commerce
Typical problems
Stock out of sync
The online store sells products that the shop or warehouse no longer has.
Different prices online and offline
Prices are updated in two places and drift.
Order preparation errors
Picking and packing are not checked before dispatch.
Repeated customer questions
Order status and availability questions take time from the team.
Supplier invoices typed by hand
Costs per product are known late.
Margin per channel unknown
Online and shop sales are reported separately.
Platform
Modules that solve them
Online ordering and e-commerce
An online store live-synced with the register: same products, prices and stock.
See the module →POS marcaj și gestiune
Order entry, card payment, fiscal receipt and inventory, or a connection to your current system.
See the module →Multilingual chat assistant
Answers customers on chat and hands over to the team for anything else.
See the module →Staff voice assistant
Procedures and shift questions answered by voice, in each person's language.
See the module →E-commerce
A typical day, step by step
How an e-commerce day runs in SiteQuilt.
1
New orders
Online orders arrive with the same products, prices and stock as the register.
2
Preparation
Each order is picked and packed with a checklist, with a photo where needed.
3
Customer questions
The chat assistant answers order status and availability questions and hands over to the team for anything else.
4
Shop sales
Sales in the shop update the same stock, so the website stays correct.
5
Receiving
Supplier invoices arrive from the national e-invoicing system and products enter stock.
6
Daily report
Sales, costs and margins are shown per channel and per location.
FAQ
Questions we hear
Does the online store use the same stock as the shop?
Yes. The online store is live-synced with the register: same products, prices and stock.
Do we need a physical shop?
No. It works for online-only businesses and for businesses with shops.
Can we keep our current online store?
We confirm during discovery whether your current platform can be connected through an API or exports.
Does the chat assistant answer customers?
Yes. It answers practical questions such as order status and availability and hands over to your team for anything else.
Can we see margins per channel?
Yes. Reports show sales, costs and P&L per channel and per location.
How is it priced?
E-commerce is quoted in the Personalize plan, with modules chosen after discovery.
See SiteQuilt on your own workflows
A walkthrough built around your industry and locations. Works on top of your current POS, ERP and accounting.