Glovo and Bolt in one kitchen screen

Practical guide for multi-site operators.

The problem with one tablet per platform

Many kitchens start delivery with a tablet for each platform. Every new order makes a sound, someone reads it, retypes it into the POS or reads it out to the kitchen, and then watches for the courier. At a quiet hour this works. At rush hour, orders are missed, typed twice or prepared in the wrong order, and the counter queue waits while someone deals with the tablets.

What one queue means

One queue means that Glovo and Bolt orders, your own online orders and counter orders arrive in the same list, in the order they were placed, and go to the right kitchen stations automatically. Nobody retypes anything. The kitchen sees a single picture of the work, and each order keeps a label that shows its channel and pickup time.

What changes at each station

• Counter: the cashier takes orders and no longer handles platform tablets.
• Kitchen stations: each one sees only the items it prepares, with notes and extras clearly shown.
• Pass or packing: the person who assembles orders sees when all parts are ready and which courier or customer is next.
• Manager: one screen shows late orders and the load per channel, so decisions are made on facts.

How to set it up

Start with the menu. Use the same product names and modifiers across the POS, the online ordering and the delivery platforms, and map each product to the station that prepares it. Then connect the platforms so their orders flow into the POS, and decide how a platform order is accepted and when it is marked ready.

Finally, agree on simple rules for the team: who accepts orders, who calls the courier, what happens when an item runs out. Write them down and train every shift on them.

Things to check before you switch

• Items that run out are paused on all channels at once.
• Cancelled or changed platform orders disappear or update on the kitchen screen.
• Every order, from every channel, ends with a correct fiscal receipt.
• Delivery sales appear in the same daily report, ready to match with the Z report.
• There is a fallback if the connection to a platform stops for a while.

Common mistakes when switching

The most common mistake is switching all channels at once without testing the menu mapping. Start with a quiet day, follow a few orders from each channel from the moment they are placed until they leave the kitchen, and fix names and stations before the busy days. Another mistake is keeping the old habits: if someone still reads orders out loud from a tablet, the team ends up with two queues instead of one. Agree that the kitchen screen is the only source of truth.

What you gain

With one queue, the kitchen works on facts instead of on sounds from several tablets. Fewer orders are retyped, so fewer are wrong. Waiting customers and couriers are served in a fair order. And because all channels share the same data, the end-of-day numbers already include delivery, which makes the daily check with the Z report simpler.