Comparison
Ana vs answering the phone in the kitchen
When the team answers the phone by hand, calls compete with the counter and the kitchen. Ana takes calls and sends orders to the same queue as every other channel.
Comparison
Side by side
An honest comparison of categories, not of named products.
| Need | Phone answered by the team | SiteQuilt |
|---|---|---|
| Who answers | Whoever is free at the time | Ana, the AI voice agent |
| Language | The language of whoever answers | The caller's language |
| Where the order goes | Retyped into the POS or read out to the kitchen | Into SiteQuilt, next to the other orders |
| When a person is needed | Already a person | Handed over to your team |
| Cost | Staff time | Premium: 200 min / month included, then €0.25 / min |
When it is enough
Answering by hand is enough when calls are few and someone is always free to take them.
Where SiteQuilt is different
With Ana, phone orders follow the same path as online, Glovo and Bolt orders, so nothing is retyped.
FAQ
Questions about this comparison
Does Ana replace my team?
No. Ana hands over to your team whenever a person is needed.
Where do phone orders go?
Into SiteQuilt, next to the other orders.
Which plan includes voice?
Premium, with 200 minutes per month included.
How much does it cost?
Plans are €89–249 per location per month, excluding VAT, with setup from €299 one-time. Larger setups get a tailored quote.
Is there a free trial?
No. There is no free trial; we show SiteQuilt on your own workflows in a demo.
See SiteQuilt on your own workflows
A walkthrough built around your industry and locations. Works on top of your current POS, ERP and accounting.